Refund Policy
Effective Date: 21/12/2024
1. Introduction
At Martindale Telco Ltd t/a Rees Platform, we are committed to delivering high-quality services. If you are not satisfied with your purchase, we offer a refund policy under the specific conditions outlined below.
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2. Eligibility for Refunds
We offer refunds under the following circumstances:
- Subscription Plans: If you cancel your subscription within the first 14 days of purchase, you may be eligible for a full refund.
- Annual Plans: Customers who cancel an annual plan within 14 days of purchase may receive a prorated refund based on usage.
- Technical Issues: If our service does not function as intended due to technical faults that cannot be resolved within 2 days, you may request a refund.
- Billing Errors: If you were mistakenly charged due to a billing error, we will issue a full refund.
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3. Non-Refundable Cases
Refunds will not be provided in the following situations:
- After the refund period has expired.
- If the service was used extensively before cancellation.
- If the issue arises due to third-party integrations, internet connectivity, or external system failures.
- For promotional, trial, or discounted subscriptions unless otherwise stated.
- If the refund request is based on personal preference rather than service performance issues.
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4. How to Request a Refund
To request a refund, please contact our support team at info@afrisim.com with the following details:
- Your account details.
- Proof of purchase (invoice or receipt).
- Reason for the refund request.
We will review your request and respond within 7 business days. If approved, refunds will be processed back to the original payment method within 7 days.
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**5. Changes to This Refund Policy**
We may update this Refund Policy from time to time. Changes will be posted on this page with the "Last Updated" date. If significant changes occur, we will notify users via email or other means.
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6. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email:** info@afrisim.com
Address: Martindale Telco Ltd t/a Rees Platform, Suite 1701-02, 17/F FWD FINANCIAL CTR 308 DEX VOEUX RD CENTRAL HON KONG
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Thank you for choosing Martindale Telco Ltd t/a Rees Platform. We value your business and are committed to providing a seamless experience.